Privacy Policy: RamsonSolutions.com will not sell or share your credit card information info with or to other companies.
Return Policy for ComfortZoneTM Heaters
We proudly stand behind the technology and products that
we sell. You may return merchandise in its original condition within 30* days of
receiving your order. We will refund the total sales amount and the original
shipping charges (if any). The merchandise must also be in new condition, packed
in its original manufacturers box and include all original packaging material,
original manuals and any accessories that came with the item.
Note: A Return Authorization (RA) is
required prior to shipping your package back to us. We will only refund shipping
costs if the return is a result of our error. You can e-mail us at
info@ramsonsolutions.com
Any claims for damaged items or discrepancies (for
example: missing items in your order) must be submitted to our Customer Service
Department within 7 business days after delivery. You must notify Customer
Service by either e-mail or telephone. We will not be responsible for, nor issue
a refund, if notified after (7) business days.
If the return is the result of our error, we will
arrange to have the item picked up via FedEx and returned to our warehouse. We
will issue a complete refund including shipping costs, if any. Sorry, we cannot
refund shipping costs for Canadian orders.
Items that are returned in unsellable condition, are
missing parts, or returned to us without authorization will be charged a 10%-20%
restocking fee at our discretion.
If a package is returned to our warehouse or undelivered
for any reason by our shipping carrier, and you do not wish to have the package
reshipped to you, we will refund the total sales amount minus a $35 shipping
charge.
How to Return An item
1. Call our Customer Service Hotline at
800-299-4296 to obtain a return merchandise authorization (RMA). we will issue
a RMA# for the return which you must write on the box.
2. Packing your return- Place the item
in its original packaging with all documents, manuals, parts and accessories.
Wrap your item carefully in the original box. Please clearly write your RA # on
the outside of your box.
3. Shipping your return- If you are
shipping the unit back to us on the money-back-guarentee, you as the buyer pay
all shipping costs. We recommend that you insure the package and ship the item
via UPS or FEDEX to ensure proper tracking of your product. Please keep a
reciept of the tracking number for your records. Your responsible for seeing to
it that we recieve your item back in our warehouse undamaged and in good working
order.
4. Upon receipt of your item, we will
send you an e-mail to notify you that your return has been processed. We will
issue you a credit refund. Please allow 14 business days for your credit refund
to post to your account.
Our Return Policy at a Glance
· Products may be returned or exchanged within 30 days
of your product's shipping date.
· We will refund the total sales amount,
minus the original shipping charges. We will only refund shipping costs if the
return is a result of our error.
· The merchandise must also be in new
condition, packed in its original manufacturers box and include all original
packaging material, original manuals and any accessories that came with the
item.
· All returns must include a Return Merchandise Authorization Number
(RMA#). Please contact customer service at info@ramsonsolutions.com
to obtain an RMA#. PLEASE NOTE: RMA#'s will only be issued for
qualified returns meeting our return policies.
· Items must be in original
packaging, in as-new condition with the packing slip, all warranty cards,
manuals and accessories.
· Please allow approximately 14 business days for
your return to be processed once it has arrived at the warehouse.
When will my credit appear on my
account?
If you have not received your credit within the allotted
time, please contact us at info@ramsonsolutions.com.
Credit Time
Table
· RETURNS - Please allow 14 business days after our
warehouse receives your package for a refund to be processed to your credit
card. For orders paid with an electronic check, we will mail a refund check via
First Class Mail within 14 business days.
· This time does not include the
time it takes for the item to be returned to our warehouse or the time involved
to process a claim.
